We would like to inform you that from 1st August 2021, we have changed our technical support email from info@eres.ae to info@dubailand.gov.ae. Kindly ensure to use the new email.
Complaints Handling Process
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Complaints Handling Process in 3 Steps
Step 01
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
1 working day
01
Receive the complaint through "04" Portal
02
Contact the customer and verify the information provided
Step 02
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
3 working days
Review the complaint and respond accordingly
Step 03
Complaint Administrator will review and inform the customer on the resolution
1 working day
01
Review the response from the section co-ordinator
02
Contact the customer and inform the solution
03
Send customer satisfaction survey to the user and close the complaint
